We’re here to Wow – going above and beyond to deliver amazing experiences for our partners and fans. Surprise and delight: That’s the goal.
They call us Happiness Delivery – because that’s what we do. Through listening, quality advice, problem solving and attention to detail, we help brighten our fans’ (and each other’s) days.
Little things make a difference – we’re always thinking of new ways to put smiles on faces with gestures that matter.
Welcome to Customer Service (aka Happiness Delivery)
We’ve developed a training program
called the ‘School of Wow’, emphasizing real human support and connecting with customers to create the best possible experience.
Replacing shoes that became service dog snacks
or battling holiday schedules to deliver competition-ready Track Pants on time – we go the extra mile.
We’re each other’s biggest fans:
we stay close as a team through weekly check-ins and check-outs, team shout outs and our annual global HD Convention.
Rikiya
Happiness Delivery System Specialist, Yokohama
While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.
Learn about our Spirits
We wear a lot of hats in B2B: supporting our commercial partners, evaluating warranty and quality claims and arranging returns for unsold items.
Our ultimate goal is to bring happiness to our customers. From providing advice to troubleshooting – it’s ‘Wow’ all day for our fans.
Bringing individualized service for our largest B2B accounts, because one size doesn’t fit all. We find personal, customized solutions to meet order process and fulfillment needs.
