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In short

At On, the customer service department is called “Happiness Delivery”, and as an Account Service Representative, your number one job is to ensure our retailers (B2B accounts) are happy! You will be the first point of contact for our B2B accounts, and you will be responsible for responding to inquiries via phone and email. Every case you handle, you will aim to WOW our B2B accounts and will always strive to find a customized solution. With your experience in the sporting goods industry, you will bring the necessary expertise in running shoes and apparel and can competently advise, help, and direct our customers with a smile.

Your Mission

  • Successfully able to work simultaneously with multiple systems, especially Microsoft Dynamics 365 (ERP), Sales Force (CRM) and vendor portals
  • Demonstrate high energy and ownership towards supporting our sales team and their corresponding accounts.
  • Oversee the internal account administration of our dealer accounts in Salesforce
  • Responsible for daily account management of orders, future orders, and invoicing of orders
  • Resolving any issues in a timely manner as it relates to assigned sales reps and accounts including returns, exchanges, damages warranties and sales order discrepancies
  • Communicate with our 3PL warehouse daily regarding orders, returns and any order discrepancies
  • Communicate with our dealers via phone and email while providing excellent customer service and accurate information (e.g., inventory levels, pricing, product information, re-orders and pre-orders)
  • Respond to all communication and inquires within one business day while identifying any escalated unresolved issues
  • Work in tandem with other team members to ensure our dealers are receiving the best customer service in the sports industry
Group of girls smiling
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera
  • Man and woman sat at desks talking
  • Open planned office with men and women sat on a a large curved sofa
  • Group of runners talking outside the office
  • A team of people sat on the steps with a view of mountains outside the office.
  • Two women smiling at each other in a meeting room with large curved windows
  • A group of people sat around a table looking at large design papers
  • 3 men sat around with laptops smiling at each other
  • a large group of runners holding an On flag smiling at the camera

Your story

  • 2+ years of experience in a similar role (customer service, account services and/or operations)
  • Always thinking of ways to improve customer experience with a sense of urgency to deliver the WOW
  • Problem solver with great multitasking and analytical skills to find creative solutions
  • Great attention to detail and customer-centric mindset
  • Strong interpersonal skills with focus on relationship building, effective communication across all levels and functions
  • Excellent written and verbal communications skills, ability to read, write and speak fluently in Korean and English is a must
  • Sporting goods industry experience and knowhow is a big advantage
A woman smiling

About the Team

Your Team You will be one of the very first team members of On Korea complementing the local sales lead. However, you’ll work closely with various On teams across APAC, predominantly in Japan where your direct manager will also be based in. Additionally, you’ll interact with other Happiness Delivery teams around the globe and our third-party logistics provider (3PL) in Hong Kong. Happiness multiplies when it is shared. So, take the chance and deliver happiness all day, every day at On! You will work in a collaborative team that loves new challenges and where happiness is part of our DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to create amazing stories together with you.

This position is located in Seoul, South Korea.

See more
A woman smiling whilst sitting at a desk.

Team

Team

People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
man smiling on phone

Rikiya

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
Happy women smiling and chatting in the office

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

#LI-JN1

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.