In short

As a scheduling coordinator at On, you’ll be key to the smooth running of our WFM and scheduling processes. You’ll be the link between our frontline teams and our scheduling specialist, helping to keep plans up to date and fully optimized. With customer experience at the front of your mind, you ensure we are prepared for success and able to achieve our SLAs.

Your Mission

  • Perform root cause analysis on SLA misses and report on findings and mitigating actions to the wider happiness delivery team

  • Support the wider WFM team by taking responsibility for recurring tasks that form part of the regular planning cycle such as meeting scheduling or schedule optimization

  • Work closely with frontline teams and outsource partners to ensure good coverage in order to achieve service levels.

  • Help our internal customers understand best practices for working with the WFM tool and act as the first line of support

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Your story

  • You’re able to stay calm under pressure yet have a keen sense of urgency when the situation requires.

  • Ideally, you have already had some experience working as part of a WFM team, either as an RTA or a scheduler, and are looking to build on this experience

  • When you think there is a better way to do something you speak up to ensure your idea is heard and that processes are as robust as they can be

  • You can see the big picture when confronted with conflicting priorities and ensure you’re focusing on the tasks with the biggest impacts first

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About the Team

Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to write stories together.

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While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
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Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.