In short

As an On Customer Service Representative for our Key Accounts, your number one job is to ensure our key players are Happy! Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for our Sales team and warehouse regarding key account shipments and their vendor routing guidelines. You will be responsible for processing orders via Microsoft Dynamics D365 (our ERP platform) and Salesforce. You will also be assigned specific accounts to work with and serve as the contact for all account communication pertaining to shipments via phone, email and our CRM systems. Each shipment you handle, you will aim to WOW our key partners and will strive to find a customized solution when errors arise.

With your experience in the sporting goods industry, you will bring the necessary knowledge in operational excellence and have great attention to detail. You are skilled in CRM systems and Microsoft excel with experience in using vendor portals. You will work with a core team at our Brazil HQ in São Paulo, SP and will interact with our HQ teams across the globe.

Your Mission

  • Work simultaneously with multiple CRM systems, especially Salesforce, and our vendor portals
  • Responsible for key account orders, shipments and invoicing of orders
  • Responsible for the transferring of information between Salesforce and D365
  • Resolve issues in a timely manner as it relates to assigned key accounts
  • Communicate daily with our 3PL warehouse regarding key account shipments and guidelines that strictly need to be followed
  • Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows
  • Demonstrate high energy and ownership towards supporting our key account sales team and their corresponding accounts
  • Other duties as needed
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Your story

  • 4+ years of experience in similar Customer Service or Account Management role
  • Ability to successfully communicate across all levels and departments
  • Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
  • Strong attention to detail
  • Analytical and data driven background with the ability to make decisions based off data
  • Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW
  • Previous experience working with customer service systems (Salesforce, Microsoft Dynamics D365, BI Platforms, Excel) preferred
  • Previous experience in working with premium accounts preferred
  • English proficiency: advanced
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About the Team

You will work with a core team at our Brazil HQ and interact daily with our global Happiness Delivery teams in Europe, Australia, North America, China, and Japan. During your work day, you will work with our customer support and order management systems to assist our customers with their needs.

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People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
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Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.