Global Head of Retail
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Location: ShanghaiApply for this role
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s Pudong Kerry Parkside Shanghai Retail Store. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building & hosting regular runs).
Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
Manage schedules for all store members, collaborate with our Talent team for talent administration & development (e.g. payroll, onboarding, career progression and recruiting)
Take responsibility for store performance and monitoring of relevant store KPIs
Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service
Support piloting, innovation, and implementation of new retail solutions
Execute product strategy and work closely with our sales planning and retail marketing team for assortment selection and visual merchandising
Other duties as needed
3+ years of experience in a customer-focused setting including managerial responsibilities
Operational retail experience in a sports, tech and / or fashion environment is a strong plus
A collaborative team player with strong interpersonal, hospitality and communication skills
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Mother tongue: Chinese Mandarin
Ability to read, write and speak English fluently
Ability to work weekends, evenings and holidays as needed
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Global Head of Retail
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.Build the better you
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.