Global Head of Retail
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s Bicester Shanghai Retail Store alive.
As one of the first hires of the Bicester Shanghai store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Xintiandi store is the hallmark of the On brand and we are/At On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
Supervise and mentor a team of up to 6 Store Advisors by demonstrating an exceptional customer focused approach within daily work
Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
Help maintain the visual standards in the store to deliver a premium experience
Assist with inventory management and inbound / outbound product orders
Other duties as needed
3+ year of experience within a retail work environment; +1 year in supervisory role
A background in the Running, Fashion or Sports Industry is preferred but not a must
Strong communication, hospitality and interpersonal skills
Ability to take initiative, learn quickly, and work both independently and as part of a team
Eye for maintaining outstanding store condition and visual merchandising standards
Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Global Head of Retail
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.Build the better you
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.