In short

As a retail trainer, you will be responsible for delivering training to all our frontline team members. From retail store advisors, to sales staff in our shop-in-shops and specialty stores, to our customer service team servicing our ecom customers across channels, you will ensure a consistent tone of voice and a “Wow” customer experience across our channels. You will be responsible for educating our retail, sales and happiness delivery team in On’s spirits and values, our brand and products stories and how we deliver these message to our customers, with the ultimate goal of maximising revenue across all our channels.

Your Mission

  • Delivering On spirits training and coaching to our retail store advisors and our shop-in-shop and franchise store staff on an ongoing basis

  • Ensuring consistent level of brand and product training of all our store advisors, in partnership with the store leaders

  • Ensuring training of all our shop staff in the B2B stores(shop-in-shops and franchise stores) in partnership with the tech rep team

  • Preparing and updating training materials for all our mono-brand stores, including culture, brand, product and selling techniques

  • Ensuring ongoing training of our internal and external customer service representatives(school of Wow)

  • Organizing regular Oniversities for all our internal and external customer-facing teams

  • Training all our store staff and shop-in-shop staff in product positioning and technical product details

  • Briefing the retail and sales team ahead of new product launches on the customer positioning and product details

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Your story

  • 3+ years of relevant experience in Retail Training

  • An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results

  • Strong understanding of needs and challenges in our industry and of customer experience trends

  • Proactive with a diligent, organized and reliable working method as well as high attention to detail

  • Natural desire to constantly re-think, question and organize the way our retail traning is set up

  • Ability to read, speak and write English fluently

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About the Team

At On China we are passionate about running, passionate about growing our young team and passionate about bringing the fastest growing running brand globally, to one of the fastest growing markets worldwide. Be it in our office in Shanghai, supporting our stores across the country, building our brand community in China, or running and hiking trails, we are one fun team, and we’re looking for more On friends to join us.

This position is located in Shanghai, China

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People walking down a street in Yokohama.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

Learn about our Spirits
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Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.
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What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.