Global Head of Retail
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s Zurich flagship store.
You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
This role will need to have the ability to work weekends, evenings and holidays as needed.
Weekly hours: 42. Store opening hours: Monday – Friday 10:00am – 6:00pm, Saturday 11:00am – 5:00pm
Continuously embody and communicate On's values and brand philosophy
Support staff planning and recruiting of Store Advisors to build and develop a high performing team
Act as the in-store troubleshooting expert for On's store systems (e.g. POS)
Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
Provide input / feedback to Merchandise and sales planning team for replenishment and product assortment planning
Oversee FoH (Front-of-House) operations and service level to ensure that exceptional service is provided to each and every customer
Support implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
Continually offer direct feedback and support to (Lead) Store Advisors and provide input for performance reviews for (Lead) Store Advisors
Create an inclusive workplace culture by treating all employees and customers with respect
Monitor store key performance indicators to track healthiness of business operations
Other duties as needed
3 - 5+ years of experience in a customer-focused setting including managerial responsibilities
Operational retail experience in a sports, tech and / or fashion environment is a strong plus
Ability to confidently lead a team, oversee operations, sell product and drive financial performance
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Ability to read, write and speak both German and English fluently
Ability to work weekends, evenings and holidays as needed
The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
Global Head of Retail
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.Build the better you
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.