On’s operations team is expanding and we are looking for a quick thinking, detail-oriented person to join the growing team. This role will act as a liaison among our Japan team (supply and demand planning, customer service, sales and marketing) and our logistic service provider (LSP) in Japan. This role is for someone who is passionate about everything that is physically happening in between the factories/suppliers and consumers, and strives not only to be on-time, but also to think out of the box to lead the industry standard of excellence and to continuously deliver best-in-class customer experiences. If you also strive for efficiency, whilst continuously seeking new and improved ways of operational excellence we’d love to hear from you!
This role, based in our office in Yokohama, also requires you to be present in our warehouse close to Narita airport for up to 2 days per week. After your successful onboarding training you will be able to work from home occasionally.
Work together with Logistic Service Providers (LSP) to make sure smooth daily operations on site, drive key processes clarification and standardization by training staff members of our LSP on vendor guidelines from key account (including EDI) and ensuring these requirements of key account shipments are followed by our LSP daily
Coordinate and collaborate with internal stakeholders at On Japan daily to ensure on-time delivery and order prioritization for outgoing customer orders and non-merchandise products
Monitor KPIs on B2B / B2C outbound shipments with LSP on a daily basis, investigate and solve root causes for anomalies, develop and implement corrective actions with LSP on shop-floor as well as from On side
Monitor in-transit inbound shipments from our suppliers and collaborate with freight forwarders & couriers, as well as internal teams, to ensure a smooth inbound processes at our LSP
Lead quarterly business review meetings with 3PL partner and drive continuous improvement and support in strategic projects
Facilitate annual cycle counts and internal stock sync processes, implement potential projects and initiatives that improve Japan logistics operations, in order to pave the way for business growth across Japan / APAC
Minimum 2+ years of relevant business experience, preferably in an international warehousing/logistics environment, experiences in Ecommerce/Direct-to-consumer businesses strongly preferred
Warehouse work experience and profound understanding of warehouse processes involving managing LSPs, ability to drive results with LSP
Detail oriented, process driven, well-organized, communicative and hands-on personality, with a good understanding of what matters in delivering good customer experience and ease of doing business
Good understanding in ERP system and WMS (Warehouse Management System), proficient in Microsoft Excel
Ability to work independently, take initiatives, multi-task and prioritize, to think and react in a high-energy and fast-paced environment
Demonstrated understanding of vendor shipping and routing guidelines is a plus
Fluent Japanese and business proficient verbal and written communication skills in English
The regional operations team in APAC is geographically spread across different countries, currently including China, Australia, and Switzerland. You will be the first team member in Japan. However, your main stakeholders are the local Customer Service teams, which we actually call “Happiness Delivery”. We are focused and data-driven, but are also action-oriented and able to multitask, we establish and follow processes, but are also continuously challenging the status quo and "industry standard".
We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!Build the better you
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.