Customer Service Representative

Yokohama, Japan

At a Glance:

At On, we go above and beyond for our customers – this is why our customer service is called the happiness delivery team. With a constantly growing fanbase all around the globe we want to make a difference in the interaction with every single one of our customers.

We believe in making our partners and customers happy above anything else and our number one goal is to deliver the wow in every interaction. Your job is to help us become the best sports retailer in the industry by being the first point of contact for our customers and handling inquiries via phone, email, social channels or Live Chat. With each case you handle, you will aim to WOW our customers and will always strive to find a customized solution.

Your Team:

Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On! You will work in a collaborative team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On - we would be happy to write stories together.

Your Mission:

  • You will be the first point of contact for either our B2C, B2B and Key account-customers and responsible for their requests via phone, email or LiveChat
  • You love to proactively clarify on open questions and issues by connecting with our customers - always aiming for the best solution for all parties
  • You will work very closely with our sales and e-com teams
  • You will work on requests in our CRM-System as well as cooperate and exchange with our external distribution centers
  • You are committed to share your knowledge and experience with the team, as only together are we able to deliver what we call customer service excellence
  • You will put your analytical skills to the test and find creative solutions that WOW our customers

Your Story:

  • You bring 2+ years’ experience from similar administrative / operational role, must be customer oriented and knowledge with sport good industry will be advantageous
  • Motivation towards small and bigger tasks with entrepreneurial spirit at heart
  • Problem solver with great multitasking and analytical skills to find creative solutions
  • Native in Japanese and fluent in English is a must, and most importantly interpersonal skill as you will be the first point contact for our customers
  • Sports is a core part of your life and “team spirit” is not a cliché for you, but rather a must have in your next role

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.